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I need help, what do I do?


How do I access my courses?

Select "All Topics" from the Topic menu in the top-right to browse course topics you have access to.

What's going on with the product names? Did they change?

Some of our product names have changed, but it's still the same, great functionality! Read more about our product name changes.

Using Academy

I am enrolled in a scheduled session. How do I change the date?

Go to the session page and select "Unenroll". You will then be able to enroll in another session.

How do I change my password?

Select your user icon in the top-right, select "My Profile", click "Edit Profile", and then "Change Password".

Purchasing access passes & courses

Will I be able to purchase in local currency?

Online purchases are only available in USD

Can I pay by invoice?

No. Purchases on the store must be made by credit card. If your purchase is more than 4,000 USD, you may request to pay by invoice, which will require some standard paperwork. Please email

I bought something by mistake. Can I get a refund?

Please email and we will assist.

I just made a purchase and did not receive a receipt. What do I do?

Please email and we will assist.


Can I make purchases for my team or group purchases?

You can make team purchases for multiple users for access passes, only. You can purchase multiple of the same access pass, but not multiple kinds of access passes at once.

How do I earn badges?

At the end of every product knowledge path, you can earn your Explorer badge to show off what you know.

Can I retake badge assessments?

Yes. If you fail an assessment, you can close out of your results and click the "Retake" button. To access it again, just go to your profile icon in the top-right and select My profile, or to view all badge assessment attempts, select History instead.

Once you earn a badge, you can print or share it easily.

I want to purchase a certification exam attempt. How do I do that?

All information about Optimizely certifications can be found here

I have a voucher for a course and I can't redeem it anymore. What do I do?

Please email the voucher number to and we will investigate.