Frequently asked questions (FAQ)

Content

What's going on with the product names? Did they change?
Some of our product names have changed, but it's still the same, great functionality! Read about our name changes here:
https://www.optimizely.com/insights/blog/reintroducing-your-favorite-optimizely-products/

How do I access my courses?

Select "All Topics" from the Topic menu in the top-right to browse course topics you have access to.

In the old system I had access to courses that I can't find. What should I do?
Please email education@optimizely.com and explain which courses you feel are missing.

Using Academy

I am enrolled in a scheduled session. How do I change the date?
Go to the session page and select "Unenroll". You will then be able to enroll in another session.

How do I change my password?
Select your user icon in the top-right, select "My Profile", click "Edit Profile", and then "Change Password".

Purchasing access passes & courses

Will I be able to purchase in local currency?
Online purchases are only available in USD

Can I pay by invoice?
No. Purchases on the store must be made by credit card. If your purchase is more than 4,000 USD, you may request to pay by invoice which will require us to complete paperwork. Please email education@optimizely.com.

I bought something by mistake. Can I get a refund?
Please email education@optimizely.com and we will assist.

I just made a purchase and did not receive a receipt. What do I do?
Please email education@optimizely.com and we will assist.

Miscellaneous

I want to purchase a certification exam attempt. How do I do that?
All information about Optimizely certifications can be found here

I have a voucher for a course and I can't redeem it anymore. What do I do?
Please email the voucher number to education@optimizely.com and we will investigate.

Still need help?

Contact us at education@optimizely.com for additional support.